Privacy Policy

Last updated: 10 August 2026 · Applies to biscare.com (Global)

This Privacy Policy explains how BisCare Cloud (a Registered Sole Trader based in Auckland, New Zealand & Kandy, Sri Lanka; "we", "us") collects, uses, discloses, and protects personal information when you register for or use the BisCare Cloud platform, including our website at biscare.com. We are committed to handling personal information in accordance with applicable data protection laws in your jurisdiction.

1. Information we collect

When you register a business account, we collect:

  • Business owner name, email address, phone number, and business address
  • Business name and registration details you provide
  • Account credentials and authentication data
  • Billing and subscription information (payment details are processed by our third-party payment providers and are not stored on our servers)
  • Usage data such as log-in activity, device/browser information, and IP address
  • Any data you upload to the platform in the course of using our services (e.g. customer records, invoices, inventory)

2. How we use your information

  • To create and administer your account and provide the services you request
  • To verify your identity and the business registration details you submit
  • To process billing and communicate about your subscription
  • To provide customer support and respond to enquiries
  • To send service, security, and (where you have consented) marketing communications
  • To improve, secure, and monitor the performance of the platform
  • To meet legal and regulatory obligations

3. Disclosure of information

We do not sell personal information. We may share information with:

  • Service providers who process data on our behalf (e.g. hosting, payment processing, email delivery), under contractual confidentiality obligations
  • Regulators or law enforcement where required by law
  • A successor entity in the event of a merger, acquisition, or sale of assets

BisCare Cloud operates internationally, with teams and infrastructure in New Zealand and Sri Lanka. Personal information may be stored or processed in either jurisdiction, or by cloud infrastructure providers located elsewhere. Wherever your information is transferred, we take reasonable steps to ensure it receives a comparable standard of protection to the safeguards described in this policy.

4. Data retention

We retain personal information for as long as your account is active, and for a reasonable period afterwards to meet legal, accounting, or dispute-resolution requirements, after which it is securely deleted or anonymised.

5. Security

We use reasonable technical and organisational measures — including encryption in transit, access controls, and regular security review — to protect personal information against loss, misuse, and unauthorised access.

6. Your rights

Depending on where you're located, applicable data protection law may give you rights to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, contact us at [email protected] and we will respond in line with the law that applies to you. If you are not satisfied with our response, you may also have the right to complain to your local data protection regulator.

7. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used. You can control cookies through your browser settings.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be notified to registered account owners by email or via an in-app notice.

9. Contact us

For privacy questions or requests, contact [email protected].